Hand & Stone Training & Support

The Hand & Stone team of experienced professionals will assist you in all aspects necessary to start-up and run your new business with confidence!

Start-up Support:

  • Site selection & lease negotiations – we can help you get the right space at the right cost
  • Design & construction management
  • Guidance through the recruitment, hiring and training of your starting team
  • Grand opening coordination & advertising – we manage the entire process from building your social media (Facebook) presence to printing and mailing your initial mailers

Extensive Classroom and On-site Training:

  • One week classroom instruction including all administrative, operational and sales/marketing essentials
  • On-site grand opening training at your location for your therapists, estheticians and sales associates
  • On-site training at your facility upon opening

Ongoing Operational Support:

  • Ongoing training and support in critical areas of operation
  • Use of well-organized and easy to use operations manual
  • State of the art, user-friendly point-of-sale system that allows owners remote access to real time sales data
  • Save thousands in products and equipment with cooperative discounts
  • On-site visits from field support staff to evaluate and manage high-level business performance

Marketing Programs and Tools:

  • Full service in-house agency handles all creative development on a national and local basis
  • Development of all marketing collateral and support
  • Development of all email based CRM campaigns to ensure continuous communication to your customers
  • Management of digital marketing, website and social media

Your Role as a Hand & Stone Owner:

As a franchisee of Hand & Stone, no spa experience is necessary. Our proven model, comprehensive training and your staff of qualified professionals allow you, the franchisee, the ability to focus on the four main objectives to grow your first Hand & Stone and set the course for your future openings.

  • Managing and Motivating your Team
  • Marketing & Advertising
  • Financial Management
  • Recruitment – putting a face on your franchise

Your Next Steps:

Step 1

Initial Inquiry

Submit your request for additional information.

Step 2

Introduction Call

A member of the Franchise Development Team will contact you to learn more about your objectives as well as answer initial questions you may have.

Step 3

Informational Webinar

A one on one webinar presentation will be scheduled, providing you with a comprehensive overview of the Hand & Stone Brand, as well as an in-depth discussion about our Support Systems, to include:

Real Estate • Design & Construction • Financing Options • Investment Training & Education • Marketing & Advertising • Average Unit Economics
Step 4

Completion of Franchise Application

Franchise Disclosure Document Review and Franchisee Validation

Step 5

Discovery Day

As an integral part of this process, you’ll spend the day at our Head Office, meeting our Corporate Team as well as observing the internal workings of a fully functioning spa location. We may even find time to immerse you in a relaxing facial or massage treatment to ensure you get the full Hand & Stone Experience!

Step 6

Award the Franchise

Upon approval, you will receive your Franchise Agreement, Assigned Territory and Welcome to the Hand & Stone Team!