What is the Hand & Stone Franchise Culture?

What is the Hand & Stone Franchise Culture?
Considering a Franchise

Starting and running a franchise business is a big commitment. As a franchisee, you invest your time, money, and ongoing effort—plus some heart and soul. That’s why it’s important to consider the culture of any franchise you’re interested in. To have a rewarding career in a franchise business, there must be a good culture fit between the franchise and the franchisee.

You can get to know the culture at Hand & Stone by learning what’s important to us: success, providing exceptional support, working hard, building relationships, and following the system. We’ll tell you some more about each of these areas here, but we recommend you visit one or more of our locations to experience our culture firsthand.


 Since Hand & Stone came to Canada, we’ve opened 27 locations + 3 more signed locations and have had no closures and no franchise failures. Why? Because we have an excellent system for building each new franchise, under the guidance of our founders—brother and sister team, Brett Harding and Gigi Harding. Together, Brett and Gigi have more than 40 years’ experience in the franchise business. We expect success because we have a long history of it, and success is how we make a positive difference for our franchise owners, their employees, and their communities.

Support and training

New franchisees must learn the business and we support them every step of the way with ongoing training, site visits, monthly calls, and our newsletter. We give our owners the tools and support they need to be successful. Some franchises take a set-and-forget approach. Not us. As a franchisee, you’re never left on your own to figure things out. You’re part of a successful team. In the franchise industry, there’s generally one support person for every 10 franchises; with Hand & Stone, we have 15 staff to support 30 locations.

Hard work and accountability

Even with our established business model, support, and training, it’s not easy to own and operate a Hand & Stone spa. It takes time, commitment, and ongoing hard work. Our franchise owners are driven and accountable for their own success and results, and they know that being their own boss feels great.

Putting human relationships first

A spa is a people business. To become a Hand & Stone franchise owner, you must have excellent human relation skills, and you must care about serving people. Our owners know their guests by name. They teach their staff to provide an exceptional experience that builds relationships, one interaction at a time. We’re so committed to building personal relationships that if you fill out our franchising inquiry form, our president calls you for a consultation!

Following the system

There’s no winging it here. When you become a franchise owner, you invest in a business that comes with tested practices and procedures. These are the steps every owner follows to take their investment in Hand & Stone from an idea to a successful business. We insist on following the system because it works!

If you’re interested in becoming a Hand & Stone franchise owner, and you think you’d be a good culture fit, request more information here.

Take control of your lifestyle with a solid business system.

Hand & Stone is the most relaxing massage and facial franchise investment opportunity in Canada. Our proven business model allows franchise owners to profit from the booming health and wellness market and meet consumer demand for luxurious yet affordable spa services. Find out more about becoming a Hand & Stone franchisee by reading our blog or connecting with us directly.

From start up assistance and training to ongoing operations support and full service marketing, the Hand & Stone franchise team is with you every step of the way.

Get started on the road to opening your own business. Discover why a Hand & Stone Massage and Facial Spa is one of the most exciting new business opportunities to come along in years.

    Proud supporter of Heart & Stroke

    Massage by a registered massage therapist can help reduce stress, a risk factor for heart disease and stroke.
    However, before getting a massage, check with your doctor to make sure it is right for you.

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